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We Are An Open Book!

Frequently Asked Questions

What services are provided by the Sunflower Haven Home Care Agency?


Sunflower Haven is a Private Duty Agency who provides Non-Medical assistance with Activities of Daily Living also known as ADL's. We provide many services which allow your loved one to remain safely in their homes including:

  • Bathing
  • Feeding
  • Dressing
  • Grooming
  • Transportation
  • Meal Preparation
  • Errands/Shopping
  • Light House Keeping
  • Medication Reminders
  • Accompany to doctor's appointments
  • and many more services depending on the need of the client




What forms of payment does Sunflower Haven accept?


Sunflower Haven Accepts the following payments:

  • Long Term Care Insurance
  • Flexible Spending Account
  • Worker's Compensation Benefit
  • Veterans Aide & Attendance Benefit
  • Private Pay (cash, check, money order, all major credit cards)




Does Sunflower Haven Accept Medicaid or Medicare?


At this time, Sunflower Haven DOES NOT accept Medicaid or Medicare.




What is an In-Home Assessment? What is the cost of an In-Home Assessment?


An In-Home Assessment is a meeting between a Sunflower Haven Agency representative and the prospective client and their loved ones. The meeting usually takes place at the location considered "home" to the prospective client. The assessment takes approximately 45 minutes. During the assessment, the following are reviewed:

  1. Personalized Care Plan
  2. Home Safety Check List
  3. Review of Agency Policies and Contract
  4. Review of Client's Caregiver Preferences
  5. Review of Client's Rights and Responsibilities
  6. Individualized Budget Friendly Pricing Package
Sunflower Haven provides a No Obligation In-Home Assessment FREE OF CHARGE to all prospective clients.




What are the minimum number of hours required to request services from Sunflower Haven?


There are NO MINIMUM hours required. However, we do offer an hourly rate discount for clients who request > 4 hours per shift.




What are Sunflower Haven's fees for service?


Our hourly rates range from $23 to $27/hour when you request > 4 hours of care in a day.

We encourage you to contact our office for special rates offered for live-in care, 24-hour shifts, respite care and 1-hour drop-in services.

We develop a Personalized Price Package and Service Plan that works for your budget.




What languages, other than English, do your employees speak?


We will make every attempt to match our clients with a provider who speaks their preferred language. If we are initially unable to find a provider who meets the preferences of the client, the client is not obligated to remain under contract with the Sunflower Haven Agency.




How are your caregivers managed/supervised when they are at a client’s home?


Sunflower Haven providers are employees, NOT INDEPENDENT CONTRACTORS. We provide each caregiver with a detailed Care Plan accessible electronically and in paper form to ensure that the client's wishes are carried out as requested. Our providers have direct access to our agency supervisors 24 hours per day in case they have questions or concerns about their care plan. If constructive feedback is required from the client or family members, our providers are trained to accept it with patience and understanding with the overall goal of delivering exemplary care to our clients. Our Supervisors periodically perform unannounced visits during caregiver shifts to ensure that quality care is being provided to our clients.




What Screening Tools are used by Sunflower Haven to ensure the best caregivers are hired?


Prior to servicing our clients every Sunflower receives:

  • Safety and Infection Control Training
  • Up to Date Immunization Requirement
  • Illinois State Police Background Check
  • One-on-One Skills Training and Testing
  • Written Quizzes and a Competency Exam
  • Pre-Hire Drug Screening/Random Drug Testing
  • Direct access to a Registered Nurse to discuss difficult topics
  • Physical Exams, Good Driving Records and Reference checks
  • Evidence Based Training Modules prepared by Physicians and Nurses
  • Unannounced Field Supervisory Visits and Evaluations to ensure delivery of the highest level of care




How does Sunflower Haven assess the needs of clients and create an appropriate plan of care?


During the In-Home Assessment, we discuss and review the following in order to develop your personalized care plan:

  • Medication Review
  • Determine Transportation Needs
  • Review of Pertinent Medical History
  • Determine Bathing and Toileting Needs
  • Determine Personal Care, Hygiene and Dressing Needs
  • Determine Companionship, Exercise and Activity Needs
  • Discuss the need for Assistive Devices (walkers, wheelchairs, hearing aids, etc...)
  • Discuss requests for Meal Preparation and Household Chore and Pet Care Needs
  • Discuss requests for Shopping, Errands, Physician or other Personal Appointments which require accompanying caregivers
  • Any other needs which may be unique to you and your family




What are the minimum hours of training required for Sunflower Haven caregivers?


Sunflower Haven care givers are required to undergo a minimum of 8 hours of training prior to their first 30 days of employment and 8 hours of additional training annually thereafter.

Most of our providers have years of experience providing assistance with activities of daily living. For providers who are new to the field, we have a mentoring and shadowing program in addition to our training program which allows them to shadow personal care attendants and nursing assistants to learn and become familiar with the needs of each client they are assigned to.




How often are Client Care Plans re-evaluated/updated?


Sunflower Haven Clients receive a review of service assessment every 3 months or sooner if needed. During the review of client services, one of our Agency Supervisors will carefully review your current care plan and also discuss your overall satisfaction with the care being provided. Clients are encouraged to call us immediately with any pertinent information or care plan modification requests. In most instances, a new home visit is not required to make minor adjustments to the current care plan.




What Counties within the State of Illinois does Sunflower Haven provide service?


Sunflower Haven provides Home Care Services in:

  • Cook County (Chicago and all surrounding suburbs)
  • Will County ( Joliet, Crete, Peotone, Willowbrook, Crest Hill, Romeoville, .......)
  • DuPage County (Lombard, Oak Brook, Lisle, Downer's Grove, Naperville, .......)
See our Map on the Contact Page




How can a family member of a client communicate with the Sunflower Agency?


There are several ways a family member can contact the Sunflower Haven Agency office: Click an option below! 1) Contact Us 2) Login to the Secure Family Room (prior permission and login credentials are required) 3) Email Us 4) Call Us 5) Fax Us




What is the after hour or emergency contact procedure for Sunflower Haven?


In the case of a medical emergency or if the safety of a client or provider are at risk, 911 should be called immediately. in the event you need to speak with a member of the Sunflower Haven staff urgently, please dial the main office line and press 0 (zero). You will be connected to the on-call manager or asked to leave a message and the on-call manager will return your call within 30 minutes.




What is the Online Privacy Policy for Sunflower Haven?


Sunflower Haven, Inc Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.sunflowerhaven.org and Sunflower Haven, Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Sunflower Haven, Inc. include www.sunflowerhaven.org and Sunflower Haven. The Sunflower Haven website is a Home Care Agency website which provides news and information site. By using the Sunflower Haven website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered on our Site, Sunflower Haven may collect personally identifiable information, such as your:

- First and Last Name

- Mailing Address

- E-mail Address

- Phone Number

- Employer

- Job Title

If you purchase Sunflower Haven's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

Sunflower Haven may also collect anonymous demographic information, which is not unique to you, such as your:

- Age

- Gender

- Race

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Sunflower Haven's public message boards, this information may be collected and used by others.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Sunflower Haven collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Sunflower Haven may also use your personally identifiable information to inform you of other products or services available from Sunflower Haven and its affiliates.

Sharing Information with Third Parties

Sunflower Haven does not sell, rent or lease its customer lists to third parties.

Sunflower Haven may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Sunflower Haven, and they are required to maintain the confidentiality of your information.

Sunflower Haven may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Sunflower Haven or the site; (b) protect and defend the rights or property of Sunflower Haven; and/or (c) act under exigent circumstances to protect the personal safety of users of Sunflower Haven, or the public.

Tracking User Behavior

Sunflower Haven may keep track of the websites and pages our users visit within Sunflower Haven, in order to determine what Sunflower Haven services are the most popular. This data is used to deliver customized content and advertising within Sunflower Haven to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Sunflower Haven. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Sunflower Haven website.

Use of Cookies

The Sunflower Haven website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Sunflower Haven pages, or register with Sunflower Haven site or services, a cookie helps Sunflower Haven to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Sunflower Haven website, the information you previously provided can be retrieved, so you can easily use the Sunflower Haven features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Sunflower Haven services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

Sunflower Haven secures your personal information from unauthorized access, use, or disclosure. Sunflower Haven uses the following methods for this purpose:

- SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and

• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

• Debug to identify and repair errors that impair existing intended functionality;

• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

• Comply with the California Electronic Communications Privacy Act;

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

• Comply with an existing legal obligation; or

• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

Sunflower Haven does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, Sunflower Haven may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Sunflower Haven or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Sunflower Haven, you may opt out of such communications by clicking the unsubscribe button at the bottom of the email.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement

Sunflower Haven reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Sunflower Haven welcomes your questions or comments regarding this Statement of Privacy. If you believe that Sunflower Haven has not adhered to this Statement, please contact Sunflower Haven at:

Sunflower Haven, Inc.

1136 S. Delano Court West, Ste B201

Chicago, Illinois 60605

Email Address:

info@sunflowerhaven.org

Telephone number:

844-734-2836

Effective as of December 30, 2020





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